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We are committed to giving you complete satisfaction. All our products come with
a 30 Day No Quibble Guarantee. Just send any UNOPENED item back to us within 30
days of ORDERING and will gladly refund your money. We do not require a return
authorisation. We DO NOT charge any restocking fees. We recommend you use an
insured carrier such as ROYAL MAIL RECORDED DELIVERY. We cannot refund shipping
charges. We cannot accept returns past 30 days from the date of order. This
does not affect your statutory rights as a customer.
Can I cancel my order?
A. Once you have placed an order, the delivery process automatically commences
and products are normally shipped within 24 hours. We regret therefore it is
not possible to cancel an order after it has been shipped, however, our 30 day
Money Back Guarantee will apply.
Refunds will be made by the same method used for the purchase. Cheque refunds
will be issued 15 days of receipt of returned items. Credit Card refunds will
be issued within 10 days of receipt of returned items. If you would prefer to
exchange an item, rather than be refunded for it, please call us on 0844 736 2641.
If you intend to return any part of your order, please e-mail us at
enquiries@mybeautysecrets.co.uk or Call us before
returning your product.
Please include a brief letter explaining why you are returning the item(s).
Please also include your CUSTOMER NO., NAME and ADDRESS with your return. Your
CUSTOMER NO. can be found at the top of the packing slip you receive with your
order.
Returns should be sent to:
MyBeautySecrets.co.uk (CosmeticsFirst Ltd)
PO Box 1393,
Kempston,
MK43 6AF
United Kingdom
If damaged in transit: Save the merchandise and the package it arrived in and
notify us immediately on 0844 736 2641
Please note: All exchanges or returns must be shipped to the address above
within 30 days of ordering together with a letter detailing why you are
returning the product. Shipping and handling charges are NOT refundable.
No refunds or exchanges will be given without returning merchandise.
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